Knowledge Management systems are almost never the product of one individual. They typically serve many purposes, and require the active input of all stakeholders to make sure they have an architecture that works for the greatest number of users.

We are strong believers in the power of storyboards. We bring key players together, and work with a proprietary tactile exercise to discover what information is required and how it should be organized.

When we have a draft architecture, we test it with representative groups to make sure we've covered as many access points and branches as possible. Then, we begin building the system.