Almost every device we buy
- at home or at work - has microprocessors, controls,
and options for how to use it. With all the options,
we also get a potential dose of confusion.
The User Guide is your first line of support. Do a good
job there, and you will reduce the need for phone calls and
other costly consequences of end-user problems.
And, when it comes to installation and service, a good user
guide can save thousands of dollars in time and opportunity
costs.
Online documents are electronic
versions of print materials, and they are an effective
tool to keep information current and costs down.
For many users - those that spend a lot of time on the road
- online documentation on a laptop is the ideal way to keep
current and improve access to necessary information.
If you are developing software
applications, an online Help System is your most effective
weapon in the support wars. Whether you choose a context-sensitive
or index-based approach, an online Help system allows users
to access a
vast
amount of information about how to use your product.
And, the more help they can get on their own, the better
their user experience.