GE Retail Systems (GERS) - ERP Systems

Situation

GERS is one of the world's largest vendors of ERP system to the retail furniture market. Their systems are used to run every aspect of a furniture store, from order entry to inventory to delivery, billing and accounts payable. A large part of their market is in smaller stores that are converting from manual or less sophisticated systems. New users need to learn a complex system that will completely change the way they do business - and avoid going under during the learning curve.

User Training

recognizing that the transition to fully computerized operation was going to be difficult for some GERS customers, we based the new program on a model of how a typical customer currently ran their business. Using toy trucks and blocks for delivery and inventory, and other tactile and experiential techniques for other aspects of their business, we were able to tie the new system to the familiar - taking new users from known to unknown, and simple to complex.

Support and retraining costs were dramatically reduced.