BD Pharmingen - Genetic Research

Situation

BD Pharmingen is one of the world's largest suppliers of research materials for the Biotech industry. Their staff is knowledge intensive - with hundreds of PhDs and senior level scientists managing a rapidly growing staff of recent graduates and research associates.

The knowledge of this senior staff needs to be shared, so that the junior staff can grow in their positions and contribute on a long term basis to the company's growth. The best resource for training is the company's staff of senior scientists - but they are also the busiest and most expensive, and they don't always have experience in developing practical training for junior staff.

Knowtes™

The Knowtes™ system provided a solution that protected the time of senior staff while giving them a structure to develop effective training. In a series of workshops, senior staff identified topics, developed a structure for presenting them, and then built their courses. These courses were then delivered in a series of open seminars, and stored on an internal web site for reference and review.