Connecting People with Technology |
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Print Materials: ALARIS Medical Systems Situation As ALARIS develops increasingly powerful intelligent infusion systems for their hospital clients, the documentation requirements for these systems has changed. In addition to the clinical and biomedical technician audiences they previously addressed, the new systems require the involvement of the hospital IT department to implement the LAN and Wireless networking they require. Actions The suite of documents we developed addresses all of the internal and external audiences. Each document is tailored to the audience in terms of experience and subject matter, and all of the documents emphasize clear procedures and generous illustration to make them as usable as possible. Online Documentation: Ideal Industries Situation Ideal's cable and network testers are used worldwide for installation and maintenance of optical and copper based network systems. They are used by field technicians, who are required to analyze complex network problems, but who often have only minimal formal education. And, in a telecom environment, they are usually burdened with a large volume of documentation to support these complex and regulated systems. Actions We developed a series of print manuals and job aids to support these field technicians, with an emphasis on ease of use, illustrations, and simple, clear language. Then, we converted these materials to highly linked Acrobat files that could be easily referenced in the field. Situation iMetrikus' web site is used by a growing population of patients suffering from chronic diseases such as diabetes and HIV/AIDS. These users come from all age and population groups, and they all need one thing - to be able to upload and review their personal health records quickly and on a regular basis. Actions We created a dynamic web-based Help system that resides on the iMetrikus host site. The system provides directions for users to attach and use their home link devices, and to view their records and generate reports of them. The system also links to outside resources for device support and reference to disease treatment information. |
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