During development we use a version of our
milestone-based ADDIE process, which ensures input from the client
while moving the main burden of development from your desk to
ours.
Our process for developing print materials includes
gathering information, developing an outline and layout design,
building a draft, asking a typical group of users to review it,
and then making final changes.
When we're done, we turn the files and other
materials over to you for long-term maintenance.
What
we need from you
Most documents start off from existing
materials - design specifications, user interface plans, etc. In
many cases, we can begin from the previous version of the manual.
We'll review these materials, develop our questions, and then
rely on you for the answers.
By exchanging drafts, questions, and answers,
your new manual will quickly take shape.
Document Management Systems
Creating documents is one thing - managing them
is quite another. Most technical documents have many authors, requiring
input from marketing, engineering, support, and other groups within
your company.
Who has the rights to modify the master document?
To check it out for review? To decide if a change needs to be
made? How do you know if the version you are working on is the
most current
one?
Document Management Systems can provide these
answers, and make sure that your document creation, revision, and
distribution are under control. We work with off-the-shelf products
to create these systems, applying our knowledge
management and information architecture skills to plan and
implement a system that is suited to your unique work environment.
Case Studies
Click here to see how
we provide Documentation solutions.